GMS Spares Pty Ltd Return & Refund Policy

Thanks for shopping at www.gmsspares.com.au

Please review our Warranty Terms and Conditions prior to your purchase.

 

If you are not entirely satisfied with your purchase, we are here to help.

 

Returns – Incorrectly Ordered / Not Required / Change of Mind

  • Goods returned within seven (7) days from the date you receive it will incur a 20% restocking fee.  Goods returns after seven (7) days are not eligible for a refund.
  • Goods must be returned to GMS Spares Pty Ltd at your cost.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Postage costs will not be refunded.  If your item was purchased with free shipping, the shipping charges incurred by GMS Spares will be passed onto you.
  • GMS Spares Pty Ltd is unable to accept returns/refunds or offer any warranty on electrical items, turbo chargers and super chargers

 

Returns – Faulty / Defective Product

  • Goods must be returned within seven (7) days from the date you receive it.
  • Goods returns after seven (7) days are not eligible for a refund.
  • We will arrange to collect the goods from you, or reimburse you for postage costs (if we ask you to return the product to us)
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Postage costs will be refunded.

 

Refunds – Incorrectly Ordered / Not Required / Change of Mind

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment) less restocking fee and postage costs.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Refunds – Faulty / Defective Product

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment) less postage costs and refunds
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies

 

Shipping

  • We aim to ship all purchases within 1 business day.
  • GMS Spares uses a variety of postage methods and carriers depending on the goods purchased and your location.
  • Shipping charges are;
    • Free – Your item will be shipped free of charge Australia-wide.
    • $25 flat rate – Your item will be shipped Australia-wide at a flat rate of $25.
    • $50 flat rate – Your item will be shipped Australia-wide at a flat rate of $50.
  • The shipping charge will be outlined on the product page and checkout.  Multiple items purchased at the same time will only incur one (the highest) shipping charge.
  • We are unable to ship items with a $25 or $50 freight charge to PO Boxes.
  • Please use a delivery address where someone will be available as all items will be sent with Authority to Leave.
  • You are responsible for loss or damage in transit of your returned item.  This includes if GMS Spares Pty Ltd sources a broker on your behalf

  

Contact Us

If you have any questions on how to return your item to us, contact us.